Does your software struggle to keep up with your first class offering?

DataViewer is the solution to your Engineering file management

Analysis & Consulting

DataViewer is supported by a global network of engineering file management distributors…
Find out where to buy.

DataViewer distributors understand the complexities associated with applying and evolving new technologies around existing business methodologies.

  • meeting to highlight engineering file management

With extensive technological knowledge and proven problem solving skills, our distributors use operational research and business analysis techniques that align your business goals and objectives with the appropriate technical solutions.

Implementation & Installation

A typical DataViewer Project Implementation involves a simple 3-part staged process…

DataViewer’s implementation methodologies are designed around your specific project to ensure its success. We begin by clearly identifying the deliverables and performance expectations for each phase of the project. These are then reviewed and approved to establish the project timeline.

Management tools include:

  • Automated issues / action item list
  • Assignment
  • Resolutions tracking system
  • Progress monitoring

Legacy Document Conversion

While you are in the process of investigating better solutions for managing your organisation’s engineering and CAD documents, you also need to think about whether the solution is to also to manage your legacy documents/drawings and associated data. And if yes, how much?

As part of your Requirements review, our team can talk to you about:
  • Scanning hardcopy documents
  • Extracting documents and data from an outdated Document Management Solution (DMS)
hands at photocopier to highlight electronic file management
  • Importing legacy documents from existing network folder structures
  • Gathering indexing information from intelligent coded filename structures
We will work with you to ensure your documents get imported successfully. We will minimise the amount of manual indexing that needs to occur to ensure your legacy documents are easily accessible.

This will…

Project Management

Effective preparation, design and management of technology implementations are vital to success.

  • lady smiling in office to reinforce file management for engineering and CAD

Whether it’s to oversee the implementation of the engineering file management installation and configuration, or to expand that into other areas, we are here to help.

Support

DataViewer software support is available globally through your local distributor, from Australia, to Benelux, Germany & Switzerland, Denmark, Finland, Indonesia, Italy, across the Middle East, New Zealand, North America, Southern Africa (South Africa, Botswana, Ghana, Nigeria, Kenya), in Taiwan, Turkey, and throughout the United Kingdom… DV is trusted across the globe for engineering file management.

Delivery by:

  • Email
  • Phone
  • On-site visit if required
  • IT group smiling to highlight engineering file management
Standard support hours are 08:00 through 17:00 local time, although additional support can be made available for urgent system failures as required.
Required Information
When reporting a problem the following information is needed.
  • Customer name and office location
  • Customer contact name, phone number and email address
  • DataViewer host operating system type (web license or thick client only) and version details
  • Problem description and issue severity level

Training

System administrator training is included in all initial installations. Additionally, we offer train-the-trainers and end-user training programs to ensure your success.

Improve business processes…

increase workplace effectiveness and significantly reduce costs

Ask Us How